Privacy Policy

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Service address and property details
• Billing details needed to estimate, invoice, or complete requested work
• Service history and maintenance records
• Communications and correspondence with our team

We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, and general usage data, using Google Analytics 4 (GA4) loaded through Google Tag Manager (GTM). Google Consent Mode governs whether these tools may use cookies or storage based on your consent choice and your region — see “Cookies & Analytics” and “Your Privacy Choices” below.

We use the information we collect to:

• Provide, schedule, and complete service requests
• Process payments and send invoices
• Send service reminders and maintenance notifications
• Respond to inquiries and provide customer support
• Improve our services and website experience
• Comply with legal obligations

If you submit a form and consent to follow-up, we may contact you about that request by phone, email, or text. Message and data rates may apply, and consent is not a condition of purchase.

Our website uses strictly necessary technologies to operate the site, plus Google Analytics 4 (GA4) loaded through Google Tag Manager (GTM) to understand how visitors use our site and to measure our marketing. Google Consent Mode governs whether these tools may use cookies or storage based on your consent choice and your region: in opt-in regions (such as the EEA, UK, and Switzerland) analytics and advertising storage stays off until you accept, and everywhere else you can opt out at any time.

Your cookie preference is stored in your browser's localStorage under the key cookie-consent. You can change your choice with the Cookie Settings control in the footer, or clear site data in your browser settings. We also honor the Global Privacy Control (GPC) browser signal automatically as a valid opt-out of the sale or sharing of personal information, with no further action required.

Your California Privacy Rights — Do Not Sell or Share My Personal Information. This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of personal information we collect. Through this website, Five Sons Heating & Cooling collects: identifiers and internet activity collected by analytics tools (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Analytics and Google Tag Manager); and contact information you submit through our forms (such as name, email address, phone number, and service details).

“Selling” and “sharing.” We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute “sharing” (and in some cases “selling”) of personal information as those terms are defined by the CPRA.

Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the “Do Not Sell or Share My Personal Information” link in the footer of every page, which brings you to this section), and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact Five Sons Heating & Cooling at 773-885-2551 or via our contact form. We will verify your request and respond within the timelines required by law.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to or restrict certain processing

We honor applicable state privacy rights where they apply. To exercise these rights or ask us not to sell or share your personal information, please contact us using the information below.